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We provide technical support for all our products, preferably through e-mail. Support e-mails are monitored daily during European office time. We recommend customers to check out the FAQ (if possible at sea) before submitting support issues. To ensure the quickest handling possible, we also recommend using the "Send support info" feature in our products (this adds log files to the support request). For Seaware Routing, the primary support channel for all support is through the weather service provider, who will relay technical support matters to us.