Support
Overview
We provide technical support for all our products, preferably through email
(). Support
emails are monitored daily during European
office time. We recommend customers to check out the FAQ (if possible at sea)
before submitting support issues. To ensure the quickest handling possible,
we also recommend using the "Send support info" feature in our products
(this adds log files to the support request).
Seaware Routing
The primary support channel for all support is through the weather service
provider. Technical support matters will be relayed to us and is free of charge.
Seaware EnRoute and Seaware EnRoute Live
The primary support channel for technical matters is our support email
(). Weather related matters should be pointed directly to
the weather provider.